FAQs
Q: How is pricing calculated?
A: All pricing is based on square footage and calculated to the nearest 1/100 of an inch for accuracy.
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Q: Are there minimum square footage requirements?
A: Yes.
- All cabinet doors have a minimum of 1 sq. ft. when pricing.
- 5-piece drawer fronts and solid drawer fronts have a minimum of 1 sq. ft. when pricing.
Q: Is there a minimum invoice charge?
A: No, there is no minimum invoice amount required.
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Q: What material thickness options are available and how do they affect pricing?
A:
- 13/16” thickness is standard.
- 3/4” thickness is available at no additional charge.
- 7/8” thickness adds 10% to the square foot price.
- 1” thickness adds 20% to the square foot price.
Q: Are all door styles available in every thickness?
A: Not always. Due to tooling limitations, some cope & stick profiles cannot be produced in 1” thickness. However, all mitered profiles are available in all listed thicknesses.
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Q: What should I do when ordering non-standard thicknesses?
A: It is recommended to consult with customer service prior to placing your order to ensure compatibility and satisfaction with the final product.
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Q: What options are available for glass-ready doors and mirror frames?
A:
- Wood stops for glass-ready doors are available for an additional $3.00 per door.
- Hafele clear vinyl glass retainers are also available for $3.00 per door.
- Standard glass-ready doors are produced without stops.
- For mirror frames, stile and rail stock can be manufactured without a groove for the panel. Frames without a groove can only be built with a mitered joint.
Q: What are the standard sizing tolerances?
A: Doors are manufactured to the nearest 1/16”.
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Q: Can I request tighter sizing tolerances?
A: Yes. By specifying “Exact Size” on your order, doors can be manufactured to the nearest 1/32”. This option adds 5% to the square foot price.
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Q: When are center rails required?
A: All 5-piece doors over 50” in height must include a center rail to be covered under warranty.
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Q: Can I request custom center rail placement?
A: Yes. Custom placement requires a detailed drawing indicating the measurement from the bottom of the door to the top of the center rail. Pricing will be determined after review.
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Q: What are PC6 (3/8”) panel options?
A: PC6 panel options can be substituted in place of plywood when plywood is unavailable. This option adds 5% to the square foot price of raised panel doors.
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Q: Can V-grooves be added to doors?
A: Yes. V-grooves can be added to most door styles.
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Q: What are the standard V-groove spacing options?
A: Standard spacing options are 1”, 2”, or 3” on center. Custom spacing is available upon request and may incur additional charges.
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Q: Are there limitations for V-groove placement on recessed panel doors?
A: Yes. V-grooves will not be applied if they fall within 1” or closer to the stile of a door or 5-piece drawer front.
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Q: Are there limitations for V-groove placement on raised panel doors?
A: Yes. V-grooves will not be applied if they fall within 5/8” or closer to the panel edge. However, if the panel cut results in the groove being within 1” of the stile, the recessed panel rule will apply instead.
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Q: What are the standard rail and stile dimensions for 5-piece drawer fronts?
A:
- For cope & stick construction, the top and bottom rails are 1 1/2” wide.
- The stiles match the width of the stiles on the corresponding door style.
- For mitered construction, both stiles and rails are 1 3/4” wide.
Q: What are the size limitations for solid drawer fronts?
A: Solid drawer fronts can be manufactured as small as 2” x 4”, depending on the selected edge profile.
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Q: Are larger solid drawer fronts covered under warranty?
A: Drawer fronts exceeding 2 sq. ft. are not guaranteed against twisting or warping.
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Q: How are Lazy Susan doors constructed in cope & stick styles?
A: Lazy Susan doors are built using the selected door style and wood type, with one modification: one stile is increased to 3” wide (instead of the standard 2 1/4”) and features a square outside edge.
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Q: Do I need to specify anything when ordering arched Lazy Susan doors?
A: Yes. For arched doors, you must indicate whether the wider 3” stile should be placed on the left or right side when viewing the door from the front.
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Q: Is there an additional charge for Lazy Susan doors?
A: No, Lazy Susan doors are priced the same as the selected door style and wood type, with no additional upcharge.
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Q: What is required when ordering specialty doors?
A: All specialty door orders require a detailed drawing. Pricing will be determined after the drawing has been reviewed.
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Q: How do I get pricing for appliance panels, wainscot, or multiple panel doors?
A: Please contact customer service directly for pricing and available options on appliance panels, wainscot, and multiple panel doors.
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Q: How can orders be submitted?
A: Orders can be submitted via fax email, or online 24 hours a day.
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Q: Can I submit a computer-generated cut list?
A: Yes. However, it is the customer’s responsibility to separate all door styles and material types. All instructions must be clearly organized and communicated to avoid errors.
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Q: How should doors and drawer fronts be ordered?
A:
- All items must be ordered width × height.
- All doors and drawer fronts must be ordered as individual pieces (singles) and in their finished sizes only.
This ensures accuracy and helps prevent misunderstandings.
Q: What is the standard lead time?
A: Standard lead time is typically 8–10 business days. Specialty doors and applied molding doors will require additional production time.
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Q: Will I receive an order confirmation?
A: Yes. Every order includes a confirmation with a projected completion date.
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Q: What should I check on my order confirmation?
A: Carefully review all details, especially the order heading. Errors in the heading can result in the entire order being produced incorrectly.
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Q: When does production begin?
A: Production will not begin until the order confirmation has been reviewed, signed, and approved.
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Q: What should I do if I don’t receive an order confirmation?
A: If you do not receive confirmation within 24 hours, contact customer service before resending the order to avoid duplication.
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Q: How do I resend an order if requested?
A: If instructed by customer service to resend, clearly mark the order as:
“RESENT ORDER — DO NOT DUPLICATE.”
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Q: What should I do if there is a fax transmission error?
A: Contact customer service before re-faxing to prevent duplicate orders.
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Q: How do I request a quote?
A: Clearly label your submission with “QUOTE ONLY” in large print. Quotes are typically returned the same business day. Requests submitted after 1 PM MST may be completed the next business day. Larger or more complex requests may require additional time.
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Q: What is the policy for order changes?
A:
- Changes to standard orders must be made on the same day the order is placed.
- Changes made the following day will incur a $15.00 administration fee plus a prorated charge (minimum 25%) based on work already completed.
- After two days, no changes can be made. Any modifications will be treated as a new order.
Q: Can rush orders be changed?
A: No. Changes to rush orders are not permitted. If changes are required, the order must be canceled, and prorated charges and administrative fees will apply before placing a new order.
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Q: Will order changes affect lead time?
A: Yes. Any changes may impact and extend the completion date.
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Q: Are there handling and shipping charges on orders?
A: Yes. Handling charges apply to all shipments. All shipping fees and any outstanding balance must be paid in full before the order is released for shipment.
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Q: Can shipping be expedited?
A: Yes. Expedited shipping options such as FedEx or UPS Next Day and 2-Day service are available upon request. Please note that expedited shipping will significantly increase the total shipping cost.
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Q: Do you offer will-call pickup?
A: Yes. Orders can be picked up at our facility located at:
910 N. Chennault Parkway, Payson, AZ 85541
Pickup hours are:
- Monday–Thursday: 8:00 AM – 3:00 PM
- Friday: 8:00 AM – 11:30 AM
Q: Do you offer local delivery?
A: Yes. Orders can be delivered using our company truck for an additional fee. Delivery charges are based on location and specific delivery conditions.
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Shipping Damage Claims
Q: What should I do if my shipment arrives damaged?
A: Do not refuse the shipment. Accepting the shipment is required to process and replace damaged items.
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Q: What should I note at the time of delivery?
A: Any visible damage to the outer packaging must be clearly noted on the bill of lading and reported to the carrier at the time of delivery.
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Q: What documentation is required for a damage claim?
A:
- Take clear photos of all damaged packaging and products.
- Retain all packaging materials.
- Photos must include both the damaged product and the packaging—photos of the product alone are not sufficient.
Q: When should I contact customer service regarding damage?
A: Contact customer service immediately and submit all required documentation to initiate a claim. Do not discard any packaging until the claim has been fully resolved.
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Terms of Sale
Q: What are your standard payment terms?
A:
- A 50% deposit is required at the time the order is placed.
- The remaining balance is due upon delivery.
Q: What payment methods are accepted?
A: We accept MasterCard, Visa, and Discover. Payments can be processed easily over the phone.
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Q: What are the payment requirements for shipped orders?
A: All shipped orders must be paid in full (100%) prior to shipment.
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Warranty
Q: What warranty is provided on doors and drawer fronts?
A: All doors and drawer fronts are warranted against warping and twisting for a period of one (1) year, provided they fall within approved size specifications.
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Q: Are all door styles covered under warranty?
A: No. Certain door styles are not eligible for warranty coverage under any circumstances. A signed disclaimer will be required before production of these items.
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Q: What conditions must be met to maintain warranty coverage?
A: To qualify for warranty:
- Raw doors must be stored indoors in a controlled environment.
- Doors must not be exposed to extreme heat, cold, humidity, dryness, or direct sunlight.
- Doors must not be stored in damp or unstable environments (e.g., freshly plastered areas, open garages, recently tiled spaces).
- All six surfaces (front, back, top, bottom, and both sides) must be properly finished with equal coats of sanding sealer and topcoat.
- All finishing must be completed within 2 weeks of delivery.
Q: What conditions will void the warranty?
A: Warranty coverage will be void if:
- Damage occurs due to improper handling, installation, or hardware placement.
- Structural changes are made outside standard construction specifications (e.g., altering panel or frame thickness).
- Environmental or storage guidelines are not followed.
Q: What level of warping is considered acceptable?
A: A warp or twist of up to 3/16” is considered acceptable tolerance and is not classified as a defect.
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Q: What does the warranty cover?
A: The warranty is limited to the repair or replacement of defective doors or drawer fronts in their unfinished (raw) state.
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Q: What is the limit of liability under this warranty?
A: Liability is limited to the net invoice value of the product sold. No additional warranties, either expressed or implied, are provided.
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Product Care Guidelines
Q: Why is proper storage important for wood products?
A: Wood is a natural material that expands and contracts with changes in climate. To maintain product integrity, all wood components must be protected from abnormal heat, cold, dryness, humidity, and direct sunlight.
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Q: Where should cabinet doors and wood products be stored?
A: Products should be stored in a controlled, enclosed environment. Avoid damp or unstable areas such as freshly plastered buildings, open garages, or spaces with recently installed tile or flooring.
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Q: How should doors be finished?
A: All doors must be finished on all six surfaces—front, back, top, bottom, and both sides—using equal applications of sanding sealer and topcoat. Proper finishing is critical to maintaining stability and performance.
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Q: Is there a recommended timeline for finishing?
A: Yes. All doors should be fully finished within 2 weeks of delivery to prevent moisture imbalance and potential warping.
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Q: Are there recommendations when using stains?
A: When applying medium to dark stains, it is recommended to use a pre-sealer (wood conditioner) to ensure an even, consistent finish and to prevent blotching.
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Q: Do darker finishes require additional preparation?
A: Yes. Dark stains, paints, and glazing applications typically require additional sanding steps to achieve a smooth, high-quality finish.
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Western Cabinet Doors Commitment
Q: What is Western Cabinet Doors’ commitment to its customers?
A: Western Cabinet Doors is a family-owned company dedicated to providing cabinet professionals with consistently high-quality products at fair and competitive pricing. This commitment has been the foundation of the company’s growth since 1984.
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Q: How does your experience benefit cabinet shop owners?
A: With decades of industry experience and stability through changing economic conditions, customers can rely on Western Cabinet Doors as a dependable long-term partner for quality products and consistent service.
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Q: How do you ensure consistent product quality?
A: Our lumber is carefully dried and color-sorted to meet strict specifications. We source materials from regions known for superior color and quality, ensuring consistency from order to order and year to year.
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Q: How does your manufacturing process benefit customers?
A: Our extensive equipment capabilities allow us to maintain high production efficiency while upholding strict quality standards. These efficiencies help reduce costs, allowing us to pass savings on to our customers.
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Q: What is your company philosophy?
A: Our philosophy is simple: produce a superior product and offer it at a fair price with a reasonable profit. We aim to build long-term relationships and be a trusted partner in your business moving forward.
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